Terms of Service

1. About These Terms

These Terms of Service govern the use of services provided by EcoStar Cleaning ("we", "us", "our"), a cleaning and car detailing business based in Melbourne, Victoria, Australia. By requesting a quote or booking a service with us, you agree to these terms.

2. Our Services

We provide the following services across Melbourne and the Mornington Peninsula:

• Residential and domestic cleaning
• Commercial and office cleaning
• End of lease / vacate cleaning
• Deep cleaning
• Mobile car detailing (we come to you)

All services are subject to availability. We reserve the right to decline a booking at our discretion if the scope of work is outside our capabilities or safety standards.

3. Quotes & Pricing

All quotes provided are estimates based on the information you supply. Final pricing may vary if the actual condition or size of the property or vehicle differs from what was described at the time of booking. We will always communicate any price adjustment before commencing additional work.

Prices on our website are indicative and may change without notice. The confirmed price for your job will be provided in your quote.

4. Bookings & Confirmations

A booking is considered confirmed once you have received written or verbal confirmation from EcoStar Cleaning. We will do our best to honour your preferred date and time, but schedules are subject to change. We will notify you as early as possible of any changes.

5. Cancellation Policy

We understand that plans change. We ask that you give us at least 24 hours notice if you need to cancel or reschedule a booking. Cancellations made with less than 24 hours notice may incur a cancellation fee to cover travel and preparation costs.

If we need to cancel or reschedule due to unforeseen circumstances (weather, illness, etc.), we will contact you as soon as possible and offer the next available slot at no extra charge.

6. Payment

Payment is due upon completion of the service unless otherwise agreed in advance. We accept cash, bank transfer, and other methods as advised at the time of booking. For large commercial jobs, a deposit may be required to secure the booking.

7. Satisfaction Guarantee

We take pride in the quality of our work. If you are not satisfied with any aspect of our service, please contact us within 24 hours of the job being completed and we will return to rectify the issue at no additional cost.

This guarantee does not apply to issues arising from pre-existing damage, or conditions that were outside the scope of the agreed service.

8. Liability

We take great care when working in your home, office, or with your vehicle. In the unlikely event that damage occurs due to our negligence, please notify us within 24 hours. We will assess the situation and work with you to find a fair resolution.

We are not liable for pre-existing damage, wear and tear, or damage caused by unsuitable surfaces, faulty fixtures, or items not disclosed at the time of booking.

9. Your Responsibilities

To help us deliver the best results, we ask that you:

• Ensure safe and reasonable access to the property or vehicle at the agreed time
• Inform us of any hazards, valuables, or fragile items in the service area
• Provide accurate information about the property or vehicle at the time of booking
• Ensure pets are secured during the service

10. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.

11. Contact Us

If you have any questions about these terms, please get in touch: