Privacy Policy

1. Who We Are

EcoStar Cleaning ("we", "us", "our") is a Melbourne-based cleaning and car detailing business operating across the Mornington Peninsula and surrounding suburbs in Victoria, Australia. We are committed to protecting your privacy and handling your personal information responsibly.

2. Information We Collect

We only collect personal information that you voluntarily provide to us, including:

• Your name
• Phone number
• Email address
• Suburb or service address
• Details about the service you are enquiring about

This information is submitted through our quote request forms or contact form on this website. We do not collect any payment information through this website.

3. How We Use Your Information

We use your personal information solely to:

• Respond to your quote request or enquiry
• Contact you to arrange or confirm a booking
• Provide the cleaning or detailing service you have requested

We will never use your information for unsolicited marketing, and we will never sell or rent your personal information to any third party.

4. How We Share Your Information

Your information is transmitted via Web3Forms, a third-party form handling service, solely for the purpose of delivering your message to our email inbox. Web3Forms processes this data in accordance with their own privacy policy. No other third parties receive your information.

5. Data Storage & Security

We do not maintain a database of customer enquiries beyond what is delivered to our email inbox. We take reasonable steps to protect any personal information we hold from misuse, loss, or unauthorised access. Our email communications are protected by standard industry security measures.

6. Cookies & Website Analytics

This website does not use tracking cookies or third-party analytics tools. We do not monitor individual visitor behaviour or build user profiles.

7. Your Rights

You have the right to:

• Request access to any personal information we hold about you
• Ask us to correct or delete your information
• Withdraw your consent at any time

To exercise any of these rights, please contact us at the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: